1. middleton, dewight r.; “emotional style: the cultural ordering of emotions”, ethos, vol.17, no.2, 1989, 187-201


    morris, j. andrew & daniel c. feldman; “the dimensions, antecedents and consequences of emotional labor”, academy of management review, vol.21, no.4, 1996, 986-1010.

    olan varsa, lütfen.

mesaj gönder